Refund Policy

1. General Policy

At LoveConnect, we strive to provide excellent service. This Refund Policy outlines the circumstances under which refunds may be issued for premium features and subscription services.

2. Premium Subscription Refunds

Premium subscription refunds are subject to the following conditions:

• Refund requests must be submitted within 14 days of purchase
• Refunds are only available for first-time premium subscribers
• You must not have extensively used premium features
• Account must be in good standing with no violations of Terms of Use

3. Non-Refundable Items

The following are non-refundable:

• Subscription renewals (must be cancelled before renewal date)
• Virtual gifts or coins purchased on the platform
• Profile boosts or promotional features
• Services already consumed or used
• Accounts suspended or terminated for policy violations

4. Subscription Cancellation

You may cancel your premium subscription at any time from your account settings. Cancellation will take effect at the end of your current billing period. No partial refunds are provided for unused time in your subscription period.

5. How to Request a Refund

To request a refund:

1. Contact our support team through the contact page
2. Provide your account email and transaction details
3. Explain the reason for your refund request
4. Allow 5-7 business days for review and processing

6. Refund Processing

Approved refunds will be processed within 7-10 business days and credited to the original payment method. You will receive an email confirmation once the refund has been processed.

7. Technical Issues

If you experience technical issues that prevent you from using premium features, please contact our support team. We will work to resolve the issue or provide appropriate compensation on a case-by-case basis.

8. Fraudulent Transactions

If you believe a charge was made in error or fraudulently, contact us immediately. We take payment security seriously and will investigate all reported unauthorized transactions.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Continued use of paid services constitutes acceptance of the modified policy.

10. Contact Us

For questions about refunds or this policy, please contact our support team.